G Technologies provides off shore contact center solutions to clients across the globe. We utilize and deploy the most sophisticated call processing and telecom systems in the world. Our call routing feature allows the system to instantaneously scan available agents and route calls to the most appropriately skilled agents. |
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Our operating centers receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries. |
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Status Queries |
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Subscription services |
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Billing queries |
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Extension Requests |
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Application / Claims processing |
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| Sales and Order Fulfillment |
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Order taking |
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Order Processing |
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Order Fulfillment |
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Sales closures |
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Up-selling and Cross-selling |
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Troubleshooting for products and services |
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Value Added Services |
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Information Cell |
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Product information requests |
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Pre Purchase Queries |
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Post Sales enquiries |
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Dealer locator service |
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ATM / POS locator service |
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Customer Service |
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Lead Capture & Distribution |
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Order Capture & Up-sell/Cross-sell |
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Dealer Locator |
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Inquiry Handling |
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Direct Response |
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Over flow from your In-house |
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E-Commerce |
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Telecom |
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High-Tech |
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Utilities |
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Insurance |
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Publishing |
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Health Services |
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Automotive Industry |
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Wireless Communications |
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Radio |
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Banking |
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Political |
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Directory |
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Manufacturing |
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Franchise |
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Non-Profit |
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Business Services |
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We recruit people with the right skill sets to suit your ontact center needs |
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Our people undergo training modules that are tailor-made for your industry, products and processes. |
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Our team leaders and managers are trained to handle the high-pressure contact center environment. |
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Understanding real time and historical Contact Center reports is a part of their initial training and induction. |
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We make sure they understand the significance of issues like real time call monitoring and feedback. |
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We define strict quality measures to be achieved by each of our teams. Our internal performance measures are usually stricter than the ones set by the client. |
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By deploying the Industry's most advanced call routing systems and complete support services, G Technologies makes sure that when your customers call, they receive prompt and professional service. |
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We can handle a wide range of activity from small to medium size programs 24 hours a day, 7 days a week. |
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