You are so impressive. I've never seen anything like it from a company, even the best of companies. You handled us beautifully all the way. And, you were exceptionally fast. - Our Outsourcing Partner
G Technologies is equipped with best in class robust Infrastructure, which is Completely Scalable with a notice on the fly.
Contact Center Infrastructure:
Best in class Desktops, Servers, Networking equipments etc.
24/7 in-house support team & established escalation process.
Monitoring & failure notification via e-mail and SMS.
Adequate inventory of spares maintained in-house, ensure minimum downtime.
On-demand Broadband Internet Connectivity from multiple ISPs.
Telephone lines from multiple telecom providers.
Telecom infrastructure is a mix of Fixed Wired & Wireless, GSM & CDMA.
Constant review of rapidly changing technology resources.
Secured Premises:
Cameras for monitoring
Premises are guarded 24x7 by security guards.
Fire alarms, smoke detectors etc.
Network Security:
Firewall & Intrusion Detection Systems.
Secured V-LAN for Separate Clients
VPN for remote access to senior personnel & clients.
Antivirus and Anti-Spy protection
Constant review of security policy.
Complete security of all kinds of data.
Daily backup and offsite storage at different secure locations
Security Commitment:
Our BPO is fully committed to maintaining the security and integrity of client data within its operations.
Our BPO is fully aware of its responsibilities as an outsourced vendor handling multiple clients and their security concerns. We recognize our preference to work on client specific database residing at client’s office premises.
Unless specifically authorized by the client in writing G Tech BPOdoes not store any client related data on its premises. In case of a technical requirement forcing the same, we will ensure complete secrecy and security by allowing access to approved sets of personnel only.
Our Security policy is implemented without exception. Any employee found not following the security policy of the company is liable for disciplinary action, up to and including possible termination of his/her employment by the company.