Technical Support Services
Implementation Support Services
Engineering Support Services
Sales Support Services
Quality Assurance (QA) and Testing Services

............................................................................................................................................................................................

Technical Support Services
There is an overwhelming cost advantage to utilizing global resources through a G Technologies Extended Services Center. Process efficiencies and the use of advanced technology can significantly reduce the cost of technical support while maintaining or improving customer satisfaction levels. While the cost advantages and the process and technology improvements are meaningful, the most strategic opportunity is to implement and apply effective knowledge management. For example, effective knowledge management will enable you to implement call deflection programs, transferring the majority of your calls to the web and greatly reducing your cost while improving customer satisfaction.
............................................................................................................................................................................................

Implementation Support Services
G Technologies can provide global support to your professional services organization. While delivering high quality implementation support to your clients, we work seamlessly as members of your team under your client agreement as well as develop repeatable components of the services solutions. This extended PSO model will allow you to manage your bench as a variable cost, actively manage pricing pressure by leveraging global resources, repeatable components and apply superior technology skills to specific clients or challenges. Because the implementation cost of most enterprise software is 2-3 times the license cost, utilizing global outsourced services can dramatically reduce your clients overall acquisition cost and total cost of ownership (TCO).
............................................................................................................................................................................................

Engineering Support Services
While unique product designs are critical to establishing product differentiation and competitive advantage, the product development process itself needs to be well managed and completed quickly and cost effectively. It can be very effectively outsourced, and the impact on a company's time to market and bottom line can be tremendous. We will leverage best practices, apply robust methodologies and demand the highest quality standards, and we will improve customer satisfaction while simultaneously reducing development and maintenance costs.
............................................................................................................................................................................................

Sales Support Services
G Technologies has created pre-sales support services and an accelerated lead generation model based on market segmentation, targeted messaging, and the importance of numbers in lead generation. By quickly putting together effective messaging, segmentation and targeting, we can focus the calling effort very effectively. Then, by using a blended shore team to call into the targeted client base, we can cost effectively generate qualified leads for your direct sales force to follow up and close.
............................................................................................................................................................................................

Quality Assurance (QA) and Testing Services
The GTechnologies specialists... unbiased approach, expert knowledge and a passion for quality!
When it comes to software quality assurance (SQA) and testing, the prudent and cost effective approach is to have your software independently assessed by the GTechnologies QA specialists. Our proprietary approach and specialized techniques will help you uncover hidden defects/bugs, vulnerabilities and issues that may not be discovered with internal testing alone. Guaranteed!